About us:

Founded on the grounds of innovation – iXceed Solutions, is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally.   

We have many global accolades  to our credit  –  UK Enterprise Awards - HR Tech Startup of the year- Europe -  2022 ,  UK IT Awards - Leading Talent & Digital Solutions of the Year 2022 ,  Titan Awards-Entrepreneur of the Year -2023  , Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023   , Top 4 The Most prominent Talent solutions firm to work with in 2024  , Hottest HR Tech Startup by Business World , The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more. 
                           

Website: www.ixceed-solutions.co.uk
 

LinkedIn URL: https://www.linkedin.com/company/ixceed-solutions

Position: MDM-Intune L2 Engineer
Location: remote- Poland
Mode: FTE/TP

Roles and Responsibilities:

1. Device Enrollment and Configuration:
   • Assist with the enrollment and setup of devices in compliance with organizational policies across various platforms such as iOS, Android, Windows, macOS, and ChromeOS.
   • Implement and manage standard device configurations and profiles using Microsoft Intune.
   • Ensure all devices comply with security policies and procedures.
2. Support and Troubleshooting:
   • Provide technical support for device-related issues, focusing on resolution of incidents and service requests.
   • Escalate unresolved issues to L3 engineers as necessary and collaborate on resolving complex problems.
   • Assist in troubleshooting compliance and security policy issues on user devices.
3. Application Deployment:
   • Deploy and manage applications on user devices through Intune.
   • Handle application updates and support application troubleshooting for end-users.
   • Ensure proper implementation of app protection policies.
4. User and Group Management:
   • Assist in managing user accounts and devices through Intune and Azure Active Directory.
   • Support role-based access controls and manage user and device security groups.
5. Monitoring and Reporting:
   • Monitor device compliance and security status, generating periodic reports for analysis.
   • Support in creating documentation for support processes, configurations, and troubleshooting guides.
6. Collaboration:
   • Work with IT teams to ensure seamless integration of Intune with existing infrastructures.
   • Collaborate with stakeholders to provide feedback and suggest improvements for device management policies and procedures.

Qualifications:

• Experience with Microsoft Intune and Mobile Device Management (MDM) solutions.
• Familiarity with device enrollment, configuration, and compliance tasks.
• Strong technical support and troubleshooting skills, particularly with user devices and applications.
• Basic knowledge of network security and compliance policies.
• Good communication and collaboration skills, with the ability to effectively support end-users.
• Experience with managing Active Directory and Azure Active Directory is a plus.