About us:
Founded on the grounds of innovation – iXceed Solutions, is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally.
We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022 , UK IT Awards - Leading Talent & Digital Solutions of the Year 2022 , Titan Awards-Entrepreneur of the Year -2023 , Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023 , Top 4 The Most prominent Talent solutions firm to work with in 2024 , Hottest HR Tech Startup by Business World , The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.
Website: www.ixceed-solutions.co.uk
LinkedIn URL: https://www.linkedin.com/company/ixceed-solutions
Role: IT Specialist (L2 Support)
Remote-Poland
Daily Activities:
- Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
- Create and administer LAN accounts, Global Groups, email accounts for new users
- Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
- Standardize network resources as per client requirements and grant permissions on them
- Set up servers as per the client standards and grant permissions on them
- Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
- Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures
Soft Skills:
- Good communication and conversation skills (both verbal and written)
- Fluent English and German / French / Italian / Russian / Hebrew / Spanish / Portuguese / Dutch / Swedish / Czech / Danish / Hungarian / Slovak / Greek / Bulgarian / Turkish / Romanian / Croatian / Serbian
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to ensure high level of customer satisfaction and acceptance
- Personal dedication to providing high quality service. Ability to finish what is started is a must
- Desire to reinforce HCL’s values and methodology
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
- Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
- Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
- Understanding of ITIL processes
- Experience in UNIX/Mac environment
- Working knowledge of ticketing system for incident management
- Ability to define processes and implement them as per need
- Ability to conduct Root Cause Analysis
- Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
- Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
- Knowledge of VPN and remote dial-in users
- Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X
- Knowledge of ITSM ticketing tools (e.g. Remedy, HP Service Center, Peregrine Service Center, SNOW)
Years of Experience:
- Total: 3-4 years of higher education (B.Sc. or diploma)
- Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems
- Certification Requirements:
- MCP/MCSE/MCSA preferred
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred