About Us:
Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more.
Website : www.ixceed-solutions.co.uk
Linkedin URL : https://www.linkedin.com/company/ixceed-solutions
About the client :
Our Client is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.Founded in 1945, one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. The Group has a strong foothold in farm equipment, utility vehicles, information technology, and financial services in India. It also has a leading presence in renewable energy, agriculture, logistics, hospitality, and real estate.
Role - Service Delivery Manager + Data Source Lead
Location – Warsaw/Madrid
Mode of Employment – Permanent
Job Description:
As a Service Delivery Manager (50% of the role), you will have a global geographical scope and be accountable for the maintenance and evolution of our eDiscovery, Data Privacy, and Information Governance solutions. Your primary focus will be on delivering value to our consumers by ensuring their needs are at the center of our services. You will be responsible for establishing processes, allocating resources, and monitoring key performance indicators to meet service commitments. Additionally, you will act as the single point of accountability for decisions related to the service offering and ensure compliance with service metrics. Your role will also involve handling escalations, identifying operational improvements, and maintaining vendor relationships.
Key Tasks:
- Ownership and maintenance of service organization and processes
- Account maintenance and creation for RADA (now CIDM) groups
- Organization of server patching windows and updates
- License renewal and tracking of purchase orders
- Server requests and configurations
- Decommissioning of systems
- Renewal of certificates for cloud and server
- Documenting and maintaining eDiscovery architecture
- Resolving vulnerability issues
- Collaboration with other teams as a point of contact
As the Data Source Lead for eDiscovery (50% of the role), you will be based in Informatics and act as the liaison between our eDiscovery team and Informatics. You will be trained to understand the technical requirements and legal impact of eDiscovery, and translate into actionable steps across. You will collaborate closely with IT to influence the roadmap and feature evolution of Google Vault and other Google applications to ensure compliant eDiscovery integrations. Additionally, you will manage internal eDiscovery data governance processes for various data sources.
Key Activities and Responsibilities:
- Overseeing the eDiscovery Data Steward Network and mapping data locations
- Collaborating with data stewards on legal holds and exports
- Developing and implementing processes for managing legal holds and data exports for non-custodial sources
- Maintaining relationships with Google Vault product managers and engineering teams
- Influencing the roadmap and feature evolution of Google Vault
- Reviewing new system submissions and evaluating eDiscovery requirements
- Addressing data source gaps and challenges and advocating for eDiscovery compliance
- Representing eDiscovery requirements within IT for system migration, archiving, and decommissioning
In this role, you will have the opportunity to make a significant impact by ensuring the efficient and compliant operation of our eDiscovery, Data Privacy, and Information Governance solutions, as well as driving the integration of eDiscovery processes across. We are looking for a highly motivated individual with strong communication and collaboration skills, who is passionate about delivering excellent service and driving continuous improvement. Join us in this exciting opportunity to contribute to the success of our global product team and engage with stakeholders worldwide.