Role - Front Office Unified L1 Engineer
Location – Timisoara, Romania
Working Model – Onsite
Mode of Employment – Permanent

About the client :

It is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provides us with a distinct perspective. It leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises.

Job Description :

What you will be doing:
 Providing operational NOC support of handing L1 level troubleshooting.
 Proactive monitoring of alarms, troubleshoot and incident closure
 Repairing and recovering from hardware or software failures.
 Identify, diagnose and resolving network problems as per the work instructions.
 Follow-up and raise tickets towards vendor support as per criticality and tracking as per SLA.
 Review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
 Respond/ Intimate and Remediate customer requests under SLA.
 Troubleshooting of known faults/Identified scenarios.
 Co-ordinate with internal/external stakeholders.
 As a part of change supervision, do pre/post health checks and co-ordinate with Change Implementers.
 Raise Problem Tickets as a part of problem management.

What are we looking for:
• At least 2 years’ experience as Front Office with good understanding of Telecom Network Architecture
• Basic Knowledge of Telecom mobile network domains and functions.
• Ability to work independently and in a team environment.
• Ability to interact with customers and internal stakeholders.
• Knowledge of mobile network domains and functions (Network operation center, field, Project)
• Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations
under minimum supervision.
• Self-motivated and capable to work within a strong team environment is essential.
• Should have experience to provide Level 1 fault management support, executing changes in the network
• Should have good experience of Alarm Management, Fault Management, Change Management /Configuration Management.
• Experience working in 24X7 shift operations; work from office.
• Understanding of Service Level Agreements and Key Performance Indicators.
• Have fundamental knowledge in SLA and KPI of 2G,3G/4G/5G network
• English language skills in spoken and written words of at least B1 level of the Common European Framework of Reference for Languages;
• German language skills is nice to have.

Technical Knowledge:
• Good Operating Systems knowledge;
• Experience in multivendor equipment like Nokia, Huawei, and Ericsson RAN equipment.
• Good understanding of the O-RAN Architecture, including CU-DU interfaces will be added advantage
• Understanding of 2G / 3G / LTE / NR RAN (eNB, RNC, SEG-W,gNB) Network.
• Experience of working on SDN/NFV technologies
• Basic Understanding of TCP/IP Networking concepts
• Basic knowledge of Containers and Container Orchestrators: Kubernetes, Docker;
• Basic Linux with database knowledge would be a plus